RETURNS POLICY | louisnicolasdarbon

RETURNS POLICY ART

We do not offer refund or returns on art pieces such as limited edition screen prints, fire extinguishers, original works of art, sculptures, commissioned artwork and illustrations.

RETURNS POLICY - LND STUDIO

If you cancel before the delivery of any goods your money will be refunded and the goods will not be delivered.
We will offer a refund or exchange on an unworn, undamaged item within 14 days of it being received by you. Refunds will be made to the credit or debit card used to purchase the item(s) in accordance with these terms and conditions.
If you return an item to us because it is faulty, we will include with your refund the postage that you were charged when purchasing the item, and the postage you paid when returning the item to us (this does not affect your statutory rights).
All items being returned in accordance with this clause must be safely and securely packaged to avoid damage in transit. We shall not accept an item for refund if it has been damaged in transit or otherwise.
All return costs are covered by the customer, we strongly recommend when returning items to us you use recorded or special delivery as we are unable to refund items which are lost in the post.
All goods shall remain your responsibility until we receive them.
Please read separate return policy for art below (prints, original works of art, illustrations and fire extinguishers)

Pre-order items are goods which are made-to-order
All of our pre-order items are made-to-order goods and placed upon Confirmation of Order and as such are deemed pre-order items
Orders for pre-order items cannot be cancelled or changed (once the order has been received)
Pre-order items are non refundable but may be exchanged to a different size, you will need to notify us within 7 days of received delivery
You may exchange your pre-order item for another size, we do recommend you to read carefully the sizing guide and measure accordingly
Pre-orders which are delivered as described and are in good condition may not be refunded. We reserve the right to charge for re-posting of bespoke goods returned in error.
Faulty goods will be rectified free of charge. Any problems with any part of a bespoke order must be reported to us within 7 days of receipt. Please e-mail contact@louisnicolasdarbon.com who will contact you in regards to the fault and how to return the goods.
All return costs are covered by the customer, we strongly recommend when returning items to us you use recorded or special delivery as we are unable to exchange items which are lost in the post.
All goods shall remain your responsibility until we receive them.